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Frequently Asked Questions

What are the care instructions I should follow when washing my items?

As the fabrication in some of our products contain organic materials, this allows each piece to have that extra bit of durability! We've outlined below, the recommended care instructions so that our products look and feel amazing after each and every wash.

  • Garments are machine washable, though you can also wash by hand.
  • We suggest washing in COLD water followed by hanging to dry, or tumble drying on low.
  • Note that even with these recommended steps, shrinkage will occur. Our garments will be at their most true size and have the best fit after the first wash.
  • Do not bleach, iron on low if needed.
  • You can also refer to the care label inside the top of your garment!

     

    Where are your products made?

    We are proud to design and manufacture all of our products locally in Vancouver, BC Canada!

     

    How do I know what size to purchase?

    You can view our sizing guide here.

     

    How much is shipping?

    You can find information regarding our shipping policy here.

     

    What payment methods do you accept?

    We accept Visa, Mastercard, as well as Paypal, Apple Pay & Google Pay at checkout!

    P.S. We also accept gift cards! Purchase one for yourself or for a friend here.

     

    What is your return policy?

    You can find information regarding our return policy here.

     

    What is your return policy on sale items? 

    You can find information regarding our return policy here. Though all purchases made on sale items are a final sale! 


    How long after I place my order, will my items be shipped?

    Your items will be processed and ready to ship out within 3-5 business days! You will then receive a confirmation email with your tracking information.

     

    Why didn't I receive an Order Confirmation?

    If you aren't subscribed to our mailing list, and placed an order without signing up - your Order Confirmation may have gone to your junk mail!

     

    For any other questions, please email info@lailonthelabel.com and we will be happy to help!